Have you ever wondered how Line Managers could elevate their performance to
- lead with greater confidence
- eliminate recurring mistakes
- shift from firefighting to consistently delivering at a high level
Most leadership challenges aren’t caused by lack of skill — they’re caused by missed or poorly handled conversations. 3 Conversations That Count is a focused, high-impact development programme designed to help key line managers handle the three conversations that matter most.
Conversation 1: Feedback that changes behaviour
The skills to share clear and timely feedback that catches issues early, builds skills & confidence and reinforces standards
Conversation outcome: Line Managers develop Team members who are clear about how they add value and how this can be repeated resulting in fewer repeated mistakes, clearer expectations and improved performance
Conversation 2: Coaching for confidence and capability
How to coach in a way that builds team members thinking, accountability and confidence.
Conversation outcome: Line Managers develop Team members to have increased confidence in their ability to think well for themselves, solve problems and rely less on their manager, and feel able to solve things for themselves.
Conversation 3: Difficult conversations made easier
How to address performance, attitude and behaviour issues early, fairly, and professionally
Conversation outcome: Line Managers deal with issues confidently and before they damage performance, culture or trust.